FREQUENTLY ASKED QUESTIONS
If I decide to employ your
service, am I committed to continue service, or am I required to
sign a contract or agreement?
No contract or continued obligation is
required. You can use our service once, as needed, or on a regular
basis such as weekly, bi-weekly and monthly. Clients who use our
services on a weekly or bi-weekly basis are assigned a regular
housekeeper and each service is scheduled on the same day of the
week.
What if I don't need my whole house cleaned?
We try our best to customize our
service to fit your particular needs. We can do as much or as
little as you require.
Why do you send an individual rather than a team?
When we first started business in 1986,
we worked in teams of two. We quickly found out that things would
get overlooked because one housekeeper thought the other took care
of something that just didn't get done. We have found over the
years that by assigning an individual housekeeper to your home, you
get a more personalized service. She becomes familiar with your
home and your particular concerns. She takes pride in the job she
does because she knows she will be coming back to be of service to
you again and again.
What if I am not happy with the service I receive?
Client satisfaction is of vital
importance to us. At each service we leave a comment card for our
clients to respond to the service they are receiving. We rely very
heavily on our clients for feedback, and if there is ever any
dissatisfaction, we do everything we can to rectify the situation
immediately.
Why do you use MY cleansers and supplies? And what do I
need to have on hand for the cleaning?
Many of our clients have allergies
and/or certain preferences to cleansers and prefer our housekeepers
to use particular products in their homes. Our clients have also
expressed concerns about having mops, brooms and vacuums that have
been used to clean hundreds of other homes, being brought into
their home environment. So they prefer we use their own since many
have these things already in their home. The products generally
required for the cleaning are: furniture polish, bathroom
cleansers, glass cleaner, all purpose cleanser and floor cleaner;
paper towels, cotton string mop, broom and vacuum. Your housekeeper
will leave a note on your comment card if you are in need of
supplies for the next visit.
Do I have to be home?
No. In fact, most of our clients are
not home and make prior arrangements with Deserved Comfort for
entry. Some of our clients are home while we clean, which is
perfectly fine. Our housekeepers are trained to work in various
situations.
For your home and office repair and improvement
needs, please contact our partner company, Done Right Home
Improvement, LLC at www.donerightsc.com.
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Deserved
Comfort, LLC
